Shipping & Returns
The below estimates are correct providing the product ordered is in stock and available to sell. We will notify you if there will be a delay in the shipment of your order.
Please email firstname.lastname@example.org if your parcel hasn’t arrived within the specified times listed.
Please allow regular Australia Post delivery 3-4 days ($12.50). Australia Post Express ($15), if ordered prior to 2pm, should arrive next day.
If in NT or WA, please refrain from selecting Express as Auspost can not guarantee on time delivery.
International shipments may require 10 – 12 working days to arrive.
Taxes and import duties for your country are not included in the product cost or delivery fee. Please be aware that you may be required to pay these upon receipt. Please allow an extra couple of days as your order may be caught in customs.
Please take the above information as approximate time periods for delivery. We do not post on Victorian Public Holidays. Orders placed on Friday, will be sent the following Monday. We will do our best to ensure the above, however, sometimes things are out of our control. We appreciate your patience and will do our best to assist with your Sydney Romantics delivery.
We happily accept returns/exchanges on full-priced product in their original condition (unworn/unwashed) within 14 days of receipt. Please note return shipping for exchanges and returns is at your own expense.
All sale purchases are final sales, and cannot be exchanged or returned for any reason unless faulty. Please choose carefully when purchasing reduced product.
Product purchased online may be exchanged in store. If you have any concerns regarding our returns policy, please contact email@example.com prior to making your purchase.
How do I return an item?
For all exchange requests, contact firstname.lastname@example.org within 48 hours of receiving your order and we will issue you with a Returns Authorisation Number (RA#).
Please provide a brief explanation of your return/exchange, including your order number. All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.